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Terms and conditions

The general Terms and Conditions and use of the Euronova.si online store are drawn up in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry (GZS) and international codes for e-commerce business.

The online store is operated by Euronova d.o.o., Brnčičeva ulica 13, 1231 Ljubljana - Črnuče (hereinafter the "provider"). The company is entered in the court register under the filing no. 12374400 on 6 July 1993, registration number: 5786690, the company is liable for VAT, VAT ID: SI95415459, the director of the company is Luka Hudej.

The general Terms and Conditions cover the operation of the online store, the user's rights and the business relationship between the provider and the buyer.

By placing the order, the user is familiar with the general Terms and Conditions, personal data protection and legal notice.


The prices of products in the online store are listed in euros (€) and already include 9.5% or 22% VAT (value added tax), unless stated otherwise. The online price applies when purchasing in the online store.

Prices are valid at the time of placing the order and do not have a predetermined validity.

The prices are valid in the case of payment with the above-mentioned payment methods, under the above-mentioned conditions. Despite our best efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In this case, or in the event that the price of the product changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time the provider will offer the buyer a solution that will be mutually satisfactory.

The purchase contract between the provider and the buyer is concluded the moment the provider confirms the order. From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.


We send the ordered goods with Pošta Slovenije or alternative courier. Delivery is free for all orders over €100.00, and delivery costs for orders under €100.00 are charged at €2.87 + VAT. The exception is packages weighing more than 25 kg, which are billed at a price of €9.05 + VAT, when the buyer is not entitled to free shipping based on the amount of the purchase. The indicated shipping costs are valid for internal traffic on the territory of Slovenia.


Select the product you want to buy and click the "Add" button. At the top right of the shopping cart, the quantity and total amount of the ordered products is displayed. If you want to remove, reduce or increase the ordered quantity of a particular product, you will do so in the Basket.

Start the order completion process by clicking on the Basket and the "Checkout" button. The online store guides you through the following steps:

1. Step - order review
2. Step - choosing a delivery method
3. Step - choosing a payment method
4. Step - order review; at this step you can check the correctness of all data
5. Step - order completed

After placing the order, you will receive a summary of the ordered products on e-mail. The buyer can cancel the sent order within one hour after placing the order. It is not possible to cancel the order after this time. All costs incurred after the expiration of the cancellation period are covered by the buyer. Information on the status and content of the order is always available to the buyer on the provider's website.

The contract for the purchase of the ordered products between the buyer and the provider is irrevocably concluded at this stage. By clicking on the "Submit order" button, you confirm that you are familiar with all our general Terms and Conditions listed here and that you were explicitly warned of these terms at the time of purchase.

The sales contract (order) in Slovenian language is stored on the server in electronic form and is accessible to the buyer at any time in his user profile (My profile).

The purchase contract (order) binds the provider and the buyer. In the event that the buyer withdraws from the order/contract, he bears all direct costs arising from shipping according to the Consumer Protection Act (ZVPot - paragraph 6, article 43). In the event that the buyer orders products in the online store and then refuses or does not accept the shipment, bears the cost of postage in both directions. The price of postage is determined by the delivery service.

Purchase history: If you want to view your purchase history, log in to the online store and click on "My profile" in the upper right corner. You can find the history of your previous purchases under the "My Purchases" tab.

Payment Methods

The provider allows the following payment methods:

  • Payment card: Maestro, Mastercard and Visa
  • Proforma invoice (payment by proforma invoice - SWIFT payment). If you decide to pay according to the proforma invoice, you will receive a proforma invoice by e-mail
  • Cash on delivery (payment upon delivery of goods). If a contractor is used for the delivery of orders, the consumer will be charged an additional cost of EUR 2.11 in accordance with the terms and conditions of the contractual deliver (Pošta Slovenije, etc).

Delivery times and means

The online store accepts orders 24hours a day. All orders received from Monday to Friday before 12 noon will be processed the same day. Orders received after 12 noon will be processed the next working day. Orders received on Saturdays, Sundays and holidays will be processed on the first business day. In the event that the product is no longer in stock at the time of ordering, the delivery date is extended in accordance with the delivery date of the goods from the manufacturer. The contractual partner for the delivery is Pošta Slovenije (etc.), but the provider reserves the right to choose another delivery service if this will allow him to complete the order more efficiently.

In case of ordering several products at the same time, the provider reserves the right to collect all products in one place and deliver them together, which may result in a longer delivery time.

The right to withdraw from the purchase & return the goods within 14 days

In accordance with the Consumer Protection Act (ZVPot), the buyer has the right to return purchased goods within 14 days without giving a reason. The buyer must notify the provider in writing of the intended return, no later than 14 days after receiving the goods, via the contact form, and return the goods within the next 14 days.

The goods have to be returned in the original packaging, undamaged and in the same quantity, and the product must not have visible signs of use. You must also attach the original invoice and information about your transaction account on which you want to receive a refund. The address for returning the goods to the provider is Euronova d.o.o., Brnčičeva ulica 13, 1231 Ljubljana-Črnuče. We recommend that you use a delivery service that allows you to track the shipment and that you properly prepare the goods for transport (you can use the original packaging or other suitable safe packaging). Any return costs are covered by the buyer. We do not accept returning shipments with Cash on Delivery.

Upon return, the buyer can request a refund of the purchase price, which the seller returns to his transaction account no later than 14 days after receiving the notice of withdrawal from the contract. In the online store, we also allow you to change the product.

We allow companies, independent entrepreneurs and other legal entities to return shipments of items within the warranty conditions. The listed organizations do not have the option of withdrawing from the contract within 15 days of receiving the goods without having to state the reason for their decision, as is the case for consumers.

Return of damaged shipments

In the event that the package is physically damaged, its contents are missing or it shows signs of being opened, the buyer must initiate a complaint procedure with contractual courier - Pošta Slovenije or similar. You do this by notifying the courier of the delivery service, who makes a complaint record. Together with Pošta Slovenije, we will ensure that complaints are resolved in the shortest possible time.


The products have a warranty if it is stated so on the warranty card or on the invoice. The warranty is valid if the instructions on the warranty sheet are followed and upon presentation of the invoice. The warranty periods are indicated on the warranty sheets or on the invoice. Warranty information is also provided on the product presentation page. If there is no warranty information, the product does not have a warranty or the information is currently unknown. In the latter case, the buyer can contact the provider, who will provide up-to-date information. The buyer can only claim the warranty against the warranty issuer, i.e. the manufacturer. The provider is not also the provider of the warranty, therefore the warranty cannot be asserted against him. However, the provider offers free assistance for buyers in claiming the warranty, namely by forwarding a claim to the manufacturer at the request of the buyer. In this case, the provider does not guarantee the successful resolution of the warranty claim. The buyer can also claim the warranty directly from the manufacturer or its authorized services. The buyer can claim the warranty with the warranty certificate and the seller's invoice. The manufacturer is obliged to carry out the warranty repair within 45 days of receipt of the goods, otherwise replace the product with another, equivalent and faultless product. The buyer can also claim the warranty from the seller, but even in this case the provision from the previous paragraph applies. The return of goods under warranty is carried out in accordance with the conditions specified by the manufacturer on the warranty card, the buyer has no costs for the return.

Protection of personal data

Information on personal data protection can be found on the Personal data protection tab.


The provider makes every effort to ensure that the information published on its pages is up-to-date and correct. Nevertheless, product features, delivery dates or prices can change so quickly that the provider is unable to correct the information on the website. In such a case, the provider will inform the customer about the changes and allow him to withdraw from the order or replace the ordered product.

Although the provider tries to provide accurate photos of the products, all photos should be taken as symbolic. Photos do not guarantee product features.

Material Defect

The buyer can exercise his rights from a material defect if he informs the provider about the defect within two months from the day the defect was discovered. The buyer must accurately describe the error in the error notification and allow the provider to inspect the item.

The provider is not responsible for material defects in the goods that become apparent after two years have passed since the item was purchased. A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of purchase.

The buyer, who has correctly informed the provider about the error, has the right to demand from the provider that:

  • rectify the defect in the goods or refund part of the amount paid in proportion to the defect or
  • replaces the defective goods with a new flawless one or
  • returns the amount paid.

A defect is material when:

  • product does not have the properties necessary for its normal use or for circulation
  • product does not have the properties necessary for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of
  • the product does not have properties and features that have been explicitly or tacitly agreed or prescribed
  • the seller has delivered product that does not match the sample or model, unless the sample or model has been shown for notification purposes only.

The buyer must notify the provider of a potential material defectr within the statutory deadline. The buyer informs the provider about the error via e-mail info@euronova.si using the application for Return or Exchange of Products, which can be found on the provider's website under the Applications and forms tab, together with a detailed description of the error, or in person in one of the Showrooms.

The right to assert a material defect in an item is more precisely regulated by the provisions of the Consumer Protection Act.

Out-of-court settlement of consumer disputes

In accordance with legal norms, the online store www.euronova.si, owned by the company Euronova d.o.o., does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute that the consumer could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes (Zakonom o izvensodnem reševanju potrošniških sporov).

Euronova d.o.o., which as a provider of goods and services facilitates online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for the online resolution of consumer disputes (SRPS). The platform is available to consumers here.

The aforementioned regulation comes from the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.

Legal Notice

The online store is owned by Euronova d.o.o., which also manages the online store. The contents published in the online store are the property of Euronova d.o.o. and may be used for non-commercial purposes, where they must retain all copyright notices and therefore may not be copied, reproduced or distributed in any other way without the permission of Euronova d.o.o.

Sometimes it might happen that we cannot guarantee the accuracy and reliability of all published data. We will take all warnings seriously and immediately correct the published information. We do not assume responsibility for any consequences arising from the use of information published in this online store or the temporary non-operation of the online store.

We reserve the right to make daily changes to content, errors in prices and written text.

By using the online store, the visitor, the buyer confirms that he accepts the described conditions and agrees with them.

Complaints and Disputes

The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an efficient system for dealing with complaints and to designate a person with whom, in case of problems, the buyer can contact by phone or e-mail.